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Frequently Asked Questions

If you have a question not covered here, simply click here to email and someone will get back to ASAP.

Q. Are you BS EN accredited?
ISO9001Langstane Promotional Products is currently accredited to both BS EN ISO 9001and 14001 as part of an integrated management system encompassing both quality and environmental standards.


Q. Do you hold a Royal Warrant?
royal WarrantLangstane is a proud holder of a Royal Warrant for Her Majesty the Queen.
A Royal Warrant is a mark of recognition to people or companies who have regularly supplied goods or services for a minimum of five years to certain members of the Royal Family.
A Royal Warrant is regarded as a mark of excellence and quality, and is a highly prized accolade.
To find out more about the Royal Warrant please click here.


Q. Are you recognised as an Investor in people?
investor in peopleWe hold a current Investors in People. LPP embraces a commitment to training and development and looks forward to the bottom-line benefits that improved people performance delivers. “We are fully committed to developing workforce skills in order to achieve our wider business aims and objectives in the business gift market. We have used the Investors in People planning process to address our needs and have now implemented a training and development programme. We will consistently evaluate this to ensure our workforce has the most up-to-date skills in order that we build on our success.”


Q. What is your VAT number?
Our VAT number is: GB 296 5525


Q. What is your company registration number?
Our company was registered in Scotland and our company registration number is: 62202.



Q. Who is responsible for quality?
Our Quality & Environmental Co-ordinator is Fiona MacLeod. Fiona can be contacted by email at fiona.macleod@langstane.co.uk Fiona looks after issues regarding quality or the environment at all sites.


Q. How do I open an account?
To open an account with usclick hereto fill in the form.


Q. What artwork do you accept?
We can accept many types of artwork formats using different types of software and hardware. We have all the latest versions of graphic software including Adobe Illustrator & Photoshop.
Acceptable File Formats:
Adobe Illustrator (.ai, .eps) (Recommended)
Adobe Acrobat - Vector Graphic (.pdf )
The following formats are also acceptable but may involve redrawing the logo and additional charges.
The resolution of artwork is recommended at 300 dpi:
JPEG Image (.jpg)
TIFF Image (.tiff)
Bitmap Image (.bmp)
GIF Image (.gif)
Word (.doc)